Terms & Conditions

All fees and expenses are quoted in US dollars.

All shipments are made Monday – Thursday via Federal Express standard overnight FOB Kirkland, Washington. All shipping costs are provided directly by FedEx based upon location and size/weight. 

Orders will normally be shipped within 2 business days of receipt. Same-day shipments of orders placed before noon Pacific Time incur a $50.00 rush Fee.  A Dry Ice Fee (based on location) must be added to shipments that include frozen vials, and a Priority Delivery Fee of $15 will be added to shipments of flasks of cells requiring a 10:30 AM delivery. Orders may be assessed a Surcharge based on current energy-related expenses.    

If a vapor shipper is required for delivery of cells, arrangements will be made through Clearfreight, Inc. and Customer will pay shipping expenses C.O.D. directly to Clearfreight. An additional $128.75 charge will be incurred if USDA Export Certificates are required for animal cells. An additional $52 charge will be assessed if a US Department of Commerce Electronic Export Declaration form is required for an international order.

All products are guaranteed to conform to the description specified in the Cell Systems Certificate. This guaranty is exclusive and Cell Systems makes no other representation or warranty, express or implied, including (without limitation) any guaranty of merchantability or fitness for a particular purpose. Cell Systems shall not be liable for any lost profits or incidental, consequential or contingent damages. Cell Systems specifically disclaims any guarantee that Cell Systems cells are free from infectious agents or deleterious properties. Cell Systems specifically disclaims that the cells are suitable for use in particular experiments, assays, or tests. Human and animal cell cultures should always be regarded as potentially infectious and handled accordingly.

Any claims against this guarantee must be filed in writing with Cell Systems within 48 hours of receipt of product. Contact us by sending a fax to (425) 820-6762 or by sending an email to customerservice@cell-systems.com

Remedy for defective product is strictly limited to replacement of the defective product. The appropriate shipping, handling and dry ice/priority shipping expenses are assessed for all replacement orders.

All orders must include a valid Purchase Order Number or a valid credit card (number, date of expiration, billing address and CRV number). Payment for domestically shipped goods and services is due within 10 days. Payment (US currency only) for international orders requires prepayment. 

Cell Systems cells may not be genetically altered in any way nor may any genetic information whatsoever be extracted from Cell Systems cells, without prior express written permission of Cell Systems. Acceptance of product as evidenced by placement of order, by any representative of Recipient organization/agency/institution, constitutes knowledge, understanding and binding acceptance of these restrictions on behalf of the Recipient organization/ agency/institution.

Users of Cell Systems products release Cell Systems from any liability or responsibility for any direct or indirect, any real or alleged risk, damage or loss resulting from use of Cell Systems product. Cell Systems shall not be liable for any lost profits or incidental consequential or contingent damages. 

Acceptance of product as evidenced by placement of order, by any representative of Recipient organization/agency/institution, constitutes knowledge, understanding and binding acceptance of these restrictions on behalf of the Recipient organization.

© 2017 Cell Systems